News
  • We are Hiring! In line with company growth, we are now looking to recruit Sales Executives/ Manager and Marketing Executive. If you would like to explore working with us, email your application and resume to [email protected] 
  • CONWAY will be conducting a half-day course on "Energy Delivery System - Understanding Power Cables and Connections" at Institute of Engineer Malaysia, PJ on 16-Dec-17. BEM Approved CPD/PDP: 4 hours

FAQ

Q. How do I purchase and order on the site?

To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.

  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.

  3. You will reach a page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.

  4. You will need to confirm your shipping address on the “Shipping Address” page and click the “next” button.

  5. From here, select your shipping methods and click the “next” button.

  6. Next you need to choose your payment method and then click the “next” button.

  7. After all the steps above, you will need to reconfirm your billing details and agree on the terms and condition.

  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?

At the moment, Conway only accepts payment by bank transfer.

Payment to be made to:

Bank : Maybank
Bank Account : 512101602390
Account Name : Conway Terminals Manufacturer Sdn Bhd

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Reference No :
Total ammount you have paid :
Your Invoice No :

You may scan and email us the above info to email address : [email protected] or fax it to us at : +6 03-5121 1109

Note: Your purchased products will not be delivered until we have this confirmation.

 

Q. How to change my account personal information and shipping address?

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.

  2. Click Submit.

  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account. 

 

Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

1. Please send an email to our customers service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.

2. Orders that are in shipping or shipped will not be cancelled.

 

Q. What is the product's transaction currency?

All products transaction currency will be done in Ringgit Malaysia.
 


Q. How long does the delivery usually takes?
Delivery usually will takes about 7 to 14 working days depending of availability of stocks. 



Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page.

Please kindly send us an email to [email protected] for our Manager to assist you.

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